AI and Retail
The empowered consumer is more connected and informed than ever before, and they demand that retailers understand their ever-changing shopping habits to provide excellent customer service. At the same time, it has never been more critical to optimize the range of stock and inventory in order to deliver to customers the products they want at the time and place where they want them. All of this needs to be executed by identifying opportunities to decrease costs, increase operational efficiencies, and ensure a frictionless customer experience. AI has the power to help by leveraging your own data about your customers to better understand how their needs have evolved and how your organization can adapt to a changing marketplace.
- Identify the most effective offers to present to customers
- Predict the probability that the overall spending patterns of your existing customers will decrease over time
- Predict incremental spend potential from existing customers
- Identify and target new customers with relevant and ongoing communications
- Identify customers who are likely to stop shopping your business
Product Assortment and Supply
- Predict anticipated levels of returns by customers based upon previous purchasing behavior
- Demand Forecasting at the product level
- Identify the promotional items that will meet the goals and objectives to maximize revenue
- Maximize total sales revenues by reducing wastage
- Identify items for removal from the assortment that contribute the least to profitability, inventory and space productivity, brand and customer equity
- Identify best sites to open, expand, reduce, or close stores based on strategic goals without cannibalization of existing store sales
- Predict staffing levels for fulfilling orders, customer service, shipping as demand changes
- Minimize time to deliver the shipment
- Optimize warehouse costs
- Identify store foot traffic to predict staff resources required for any given trading day
Use Cases for Retail
AI-driven retailers seize every opportunity to use data to analyze customer-changing behavior and shopping habits across multi-channels to align the right product assortment, promotions, and personalized communications. At the same time, they want to have the right product available with the right site selection to ship to customers who want to purchase certain products and have them delivered on their terms.
In a world where the consumer is empowered to shop anywhere, anytime, on any channel, retailers are using machine learning to detect critical changes in patterns of behavior. They use these models to predict incremental spend potential from existing customers when shopping in-store, online or via mobile. By using customer purchase history to come up with the most effective offers, retailers hope to influence their buying decisions and anticipate which customers are at risk to churn.
Product assortment is as critical today as it has always been. But now, due to the explosion of choice and accessibility created by the digitization of retail, it is a matter of survival. Retailers are using models to predict what products to stock in which store, what items to rationalize to introduce new products, and what items are being returned by which customers.
One of the biggest challenges retailers face is determining how much product inventory—and what types of products—they need to have on hand to meet the expected demand from consumers. Automated machine learning can help retailers improve their ability to predict consumer demand for goods.
Today’s multi-channel retail environment is more complex than ever before. And yet, the goal continues to be to identify opportunities to decrease costs and, at the same time, increase the operational efficiencies to ensure a frictionless customer experience. Retailers are using models to determine where to open new stores based upon sales revenue and how to forecast the correct amount of staffing to operate a retail distribution or store environment.
DataRobot Helps You:
Execute decisions based on AI
DataRobot can significantly increase the number of AI machine learning systems that are deployed inside your retail business to help you gain a strategic focus on the retail challenges with the largest returns.
Increase AI skills using existing headcount
With the lack of data scientists available for hire, DataRobot can help you transform your skilled business analysts into citizen data scientists. Guardrails built within the DataRobot platform ensure you can democratize AI across your organization - safely.
Transform your business from descriptive to predictive
DataRobot helps transform your business from one that makes decisions based on past events to one that makes strategic decisions based on what will happen in the future.
Be more personalized with customer engagement
With models that continuously learn from past behavior, DataRobot can help easily predict the next best offer for your customers.
Increase accuracy for the demand of your product
One of the biggest challenges retailers face is determining how much product inventory—and what types of products—they need to have on hand in order to meet the expected demand from consumers. DataRobot helps retailers improve their ability to predict consumer demand for goods using automated machine learning.
Predict sales revenue based upon store site selection
With many retailers closing stores or reducing their store footprint due to online competition, retailers are more aware than ever of how important it is to locate stores where the customer has convenient access. DataRobot can use your data to help you identify the best sites for opening new stores, as well as where to expand, reduce, or close stores without cannibalizing the sales of existing stores.
What people say
"By integrating aspects of machine learning across all of our daily processes, we’re changing the way tests and studies are carried out and embracing the 21st century way of analysis with new data sources, new technologies, and consequently, new ways of working."Julien Boulenger
Director of Innovation & Data, Carrefour