
Banking
Banks are facing challenges from all sides, including competition from new technology-enabled Fintechs, stricter regulatory requirements, and pressure to simplify the client experience while simultaneously reducing costs. Implementing AI and machine learning can help your bank to expand market share, deepen customer relationships, and compete for and win new business — all while efficiently complying with regulations and fighting financial crime.
See how banks are winning with AI.
See how banks are winning with AI.
AI and Banking
Both companies and consumers expect their banks to understand who they are, anticipate their needs, and be ready with relevant financial solutions. Banks need to deliver these solutions seamlessly across multiple channels, offering convenient access from any location, on any device. AI and machine learning have the power to address these goals by leveraging data from your existing clients — including how their financial needs have evolved and their channel preferences changed.
Client Experience
- Determine which client is likely to need specific products or services
- Deepen your relationships with customers
- Anticipate client needs and identify new ones as they arise
- Precisely target offers
- Ensure clients get the right support when they need it
- Use analytics to understand client price sensitivity and preferences
Lending
- Build more precise credit models
- Find and compete for business with the best risk-adjusted return
- Actively manage your client portfolio
- Be a leader in small business credit with superior analytics
- Proactively intervene when clients experience financial stress
- Forecast losses more accurately
Financial Markets
- Reduce middle and back office costs related to process failures and error corrections
- Improve pricing and capture the best business opportunities
- Optimize trade execution and routing
- Match investment opportunities to potential investors
- Get research reports to the right clients

High Value Use Cases in Banking
There are hundreds of enterprise AI applications in every function and business line in a bank. By using AI in consumer, investment, and commercial banking, your bank — whether large or small — can drive revenue growth, differentiate your brand by offering a superior client experience, reduce operational costs while improving quality, and improve risk management effectiveness and efficiency.
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