Automation has long shaped business practices. Artificial intelligence, robotic process, and cognitive automation technologies have increasingly enabled businesses to operate continuously, at a fraction of the cost of human equivalents, and with services tailored to meet customer demand. In this moment of global pandemic, automation has become even more paramount, with organizations around the world needing to adjust, in sometimes radical ways, simply to continue business.
The fourth-annual ISG Automation Summit explores the power, promise, and peril of automation. Blending strategic guidance with practical advice, we explore how companies can achieve competitive advantage in their business environments and IT services through improved processes in customer services, back-office operations, and warehouse management. Whether your company is just starting out with automation or already at scale, this summit offers avenues for improvement and innovation.
The economic impact of COVID-19 will be long-lasting. Now is your time to harness the power of automation.